Privacy Policy

Overview

VDA vR is an independent Chrome extension that provides optional workflow assistance on supported RXO Expedite pages (for example, pages under www.expedite.rxo.com). Depending on the features you enable, the extension may read visible page content, store settings in your browser, perform geocoding and distance-estimate functions, deliver optional notifications, and submit limited data to our backend services needed for those features.

VDA vR is a third-party tool and is not affiliated with, endorsed by, or sponsored by RXO or any other website operator unless expressly stated otherwise.

What data we collect

1) Website content used by enabled features

On supported Expedite pages, the extension may read text and fields visible in the page in order to provide the features you enable. Depending on the page and feature, this may include workflow rows, cards, or list items and values such as origin, destination, identifiers shown in the UI, times, equipment or notes text, and other on-screen values needed for filtering, highlighting, matching, radius logic, alerts, or optional assistance features you turn on.

2) Extension settings and browser-stored data

The extension stores settings and related data in your browser using Chrome storage and, where used, page local storage. This may include feature toggles, keyword lists, radius and location preferences, Telegram enable state, UI preferences, install ID, cooldown or timing state, and local data used for optional queue-style assistance (for example, decline-related sequencing), consistent with the features you enable.

3) Optional login credentials

If you enable an optional sign-in assistance feature and enter credentials, the username and password you provide may be stored in Chrome sync storage so the feature can fill them on the supported sign-in page. Do not enable this feature unless you want the extension to store and use those credentials for that purpose.

4) Account and subscription identifiers

We may store or process identifiers used to provide the service, such as an install ID, email address, subscription identifier, customer identifier, or similar entitlement-related data used to manage access to features.

5) Support and contact information

If you contact us for support, we may receive the information you send us, such as your name, email address, and the contents of your message or attachments.

How we use data

• Provide filtering, highlighting, keyword matching (including separate FROM / TO matching where available), optional radius-based matching, alerts, badge updates, and other extension features you enable
• Store and apply your settings and maintain your extension configuration across sessions
• Generate and use an install ID to associate your extension installation with service features
• Perform geocoding and support distance-estimate features through our backend services when those features are enabled
• Send optional Telegram notifications that you request or enable
• Save quote-related or shipment-related records when you use features that submit data to our backend
• Check subscription, entitlement, plan, or feature-access status
• Provide customer support, troubleshoot issues, and improve service reliability and security

When data may be sent to our servers

Some features work locally in your browser. Other features require requests to our backend at vdassist.com. Depending on the feature you use, data sent to our backend may include:

• location strings or place names used for geocoding and distance-estimate requests
• install ID and notification content for optional Telegram relay
• install ID and quote or shipment fields for optional quote-saving features
• install ID and similar identifiers for entitlement, subscription, or plan checks

Data sharing and third parties

We do not sell personal information or user data.

• VDAssist / vdassist.com – to operate backend services, route requests, entitlement checks, notifications, and support-related functions
• Telegram – if you choose to connect and enable Telegram alerts, message content and linking data may be processed to deliver those alerts
• Payment, hosting, infrastructure, and technical service providers – where reasonably necessary to operate the service, process payments, host systems, protect security, or support customer accounts
• Legal or safety disclosures – where required by law, legal process, or to protect rights, security, and service integrity

Chrome storage, local storage, and browser behavior

Some extension data is stored only on your device or in your Chrome profile. If Chrome sync is enabled in your browser, some settings stored in Chrome sync may be synchronized by Chrome across signed-in browsers according to Chrome’s own behavior. Where the extension uses page local storage for specific workflow state, that data remains in your browser for those origins unless you clear it.

Data retention

• Local settings and local browser data generally remain until you delete them, clear browser or extension storage, or uninstall the extension.
• Server-side records are retained for as long as reasonably needed to provide the service, maintain security, troubleshoot problems, enforce agreements, and satisfy legal obligations.
• We may delete or de-identify data when it is no longer reasonably needed for these purposes.

Your choices

• You can disable optional features such as Telegram alerts or sign-in assistance at any time in the extension settings.
• You can uninstall the extension at any time.
• You can request deletion of applicable server-stored data by contacting us.
• You are responsible for deciding whether to use the extension on any third-party site and whether your use complies with any contract, terms of use, policy, or workplace requirement that applies to you.

Security

We use reasonable administrative, technical, and organizational measures designed to protect data in transit and at rest. However, no method of transmission, storage, or security control is guaranteed to be completely secure.

Children’s privacy

VDA vR is intended for business and workflow use and is not directed to children.

Changes to this policy

We may update this Privacy Policy from time to time. Changes become effective when posted on this page, unless a different effective date is stated.

Contact

For privacy questions, support, or deletion requests, contact: support@vdassist.com