Terms of Service

Effective date: 2026-03-22

These Terms of Service ("Terms") govern your use of the VDAssist website (the "Service") and VDAssist software products, including Chrome extensions such as VDA vA and related extensions, pages, or services we make available (collectively, the "Extensions"). By accessing or using the Service or Extensions, you agree to these Terms.

VDAssist is an independent third-party software provider. VDAssist is not affiliated with, endorsed by, sponsored by, or approved by ActiveAero, APT, Ascent, or any other third-party website, carrier platform, broker platform, customer, or site operator unless we expressly state otherwise in writing.

1) Eligibility

• You must be at least 18 years old and legally able to enter into these Terms.
• If you use the Service or Extensions on behalf of a company or organization, you represent that you have authority to bind that entity to these Terms.
• You are responsible for maintaining the security of your devices, browser profile, extension settings, and any account or billing credentials you use with us.

2) License

• Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use the Service and Extensions for your internal business use.
• This license does not transfer any ownership rights in the Service or Extensions to you.
• We reserve all rights not expressly granted in these Terms.

3) What the Extensions do

• The Extensions may assist with workflow tasks such as page filtering, highlighting, field assistance, routing-related checks, notifications, saved settings, and other user-facing functions that we make available.
• Some features may operate locally in your browser. Other features may require communication with VDAssist servers or third-party providers to function.
• Features, supported pages, supported domains, and service behavior may change over time.

4) Your responsibilities

• You are solely responsible for how you use the Service and Extensions.
• You are solely responsible for ensuring that your use complies with all contracts, website terms of use, customer rules, workplace policies, confidentiality obligations, laws, and regulations that apply to you.
• You are responsible for reviewing and verifying all data, matches, routes, messages, notes, prices, auto-filled fields, and actions before submitting or relying on them.
• You are responsible for any credentials, account access, communications, or transactions initiated through your browser, device, or enabled features.

5) Acceptable use

• You may not use the Service or Extensions in any unlawful, fraudulent, deceptive, infringing, abusive, or unauthorized manner.
• You may not copy, resell, sublicense, lease, distribute, publish, reverse engineer, decompile, modify, create derivative works from, or attempt to extract source code from the Service or Extensions except as permitted by applicable law.
• You may not interfere with, disrupt, probe, scan, misuse, or attempt unauthorized access to the Service, our systems, other users, or third-party systems.
• You may not use our Service in a way that violates third-party rights, confidentiality obligations, or the terms or policies of third-party websites or services you access.
• You may not misrepresent your affiliation with VDAssist or any third party.

6) Third-party websites and services

• The Extensions may interact with third-party websites or services that are not owned or controlled by VDAssist.
• We are not responsible for third-party websites, services, content, uptime, data, permissions, pricing, access rules, layout changes, policies, or terms.
• Third-party websites and services may change, restrict access, block extension functionality, or prohibit certain uses at any time.
• Your use of any third-party website or service is at your own risk and remains subject to that third party's own terms, policies, and requirements.

7) Subscriptions, billing, and paid access

• Certain features may require a paid subscription, entitlement, license, or account status check.
• If you purchase a subscription, billing may be processed by us or by a third-party payment provider such as Stripe.
• Unless otherwise stated at checkout or required by law, subscriptions renew automatically until canceled.
• Unless required by law, fees are non-refundable after payment. If you believe you were charged in error, contact support promptly.
• We may suspend, limit, or terminate paid access if payment fails, a subscription ends, or we reasonably believe misuse, fraud, abuse, or a Terms violation occurred.

8) Privacy and data handling

Your use of the Service and Extensions is also governed by our Privacy Policy, which describes how we collect, store, use, and share data. By using the Service or Extensions, you acknowledge that certain features may require local browser storage, communication with our servers, and optional communication with third-party providers selected by you or required for the feature to operate.

9) Service availability and changes

• We may add, modify, limit, suspend, or discontinue any feature, server endpoint, extension version, or part of the Service at any time, with or without notice.
• We do not guarantee that any feature will remain available, compatible, or supported for any specific website, browser version, or workflow.
• We may release updates, fixes, UI changes, access controls, or entitlement checks at any time.

10) Disclaimers

• THE SERVICE AND EXTENSIONS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, TO THE MAXIMUM EXTENT PERMITTED BY LAW.
• WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
• We do not guarantee accuracy, completeness, timeliness, load availability, bid acceptance, route accuracy, mileage accuracy, message delivery, pricing outcomes, operational results, uninterrupted service, or error-free operation.
• We do not guarantee compatibility with any specific third-party website, account, workflow, or platform.

11) Limitation of liability

To the maximum extent permitted by law, VDAssist and its owners, operators, affiliates, licensors, service providers, and representatives will not be liable for any indirect, incidental, special, exemplary, consequential, or punitive damages, or for any loss of profits, revenue, data, goodwill, customers, contracts, business opportunities, or business interruption, arising out of or related to the Service, Extensions, third-party websites, or these Terms, even if we were advised of the possibility of such damages.

To the maximum extent permitted by law, our total aggregate liability for all claims arising out of or related to the Service, Extensions, or these Terms will not exceed the greater of (a) the amount you paid us for the applicable Service in the 3 months before the event giving rise to the claim, or (b) USD $50.

12) Indemnification

You agree to defend, indemnify, and hold harmless VDAssist and its owners, operators, affiliates, licensors, service providers, and representatives from and against any claims, demands, actions, losses, liabilities, damages, judgments, settlements, costs, and expenses, including reasonable attorneys' fees, arising out of or related to your use of the Service or Extensions, your violation of these Terms, your violation of any law or third-party right, or your use of any third-party website or service in connection with the Extensions.

13) Suspension and termination

• You may stop using the Service or uninstall the Extensions at any time.
• We may suspend, restrict, or terminate your access at any time if we reasonably believe you violated these Terms, misused the Service, created security or legal risk, failed to pay required fees, or used the Service in a manner that could harm us or others.
• Sections that by their nature should survive termination will survive, including sections concerning ownership, billing obligations, disclaimers, limitation of liability, indemnification, and dispute-related provisions.

14) Changes to these Terms

• We may update these Terms from time to time.
• When we do, we will post the updated version on this page and update the effective date shown above.
• Your continued use of the Service or Extensions after updated Terms are posted means you accept the updated Terms.

15) Governing law

These Terms will be governed by and construed under the laws of the State of Texas, without regard to conflict of law principles, except to the extent otherwise required by applicable law.

16) Contact

Questions about these Terms may be sent to support@vdassist.com.